Technical Support Engineer

Kyiv, Ukraine

We are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible.
Customer Delight is not just a moto, it’s what we truly believe in and what our customers appreciate about us. As a Technical Support Engineer (TSE), you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.
There are shifts that can be taken:
– day shifts coverage (9 am – 6 pm)
– late shifts coverage (4 pm – 1 am Kyiv time)

What You’ve Already Accomplished…So Far:
 You already have 1 year of experience with IT infrastructure and applications support
 You also have some experience with relational databases (MS SQL, MySQL, Oracle)
 You’ve already been involved in creating and supporting infrastructure for SaaS systems
 You’ve also got a bachelor’s degree in Information Systems / Computer Science / Industrial Engineering / Management / Economics or equivalent
 You have basic Linux knowledge

Will be great if you also have:
 Experience with Python
 Experience with virtualization and cloud services (AWS, vSphere)
 Web development background and/or programming familiarity
 Experience with NoSQL databases such as MongoDB or Hadoop
 Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or QlikView
 Knowledge in writing SQL and understanding business requirements

About You :
 You have data-driven, analytical mind and excellent problem-solving skills
 You’re detail-oriented with the ability to prioritize and multitask
 You have proven ability to motivate and work both independently and in a team environment
 You also have a passion for support and helping others
 In addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and service
 You have excellent English – communication, listening, presentation, and writing skills

What You’ll Do:
✔ Investigate technical problems and diagnose root causes in Linux and Windows servers
Develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features)
 Manage critical issues that impact customer’s business
 Work with R&D and Product teams to meet customer requirements and improve our product
 Manage projects internally as well as externally
 Present complex technical information about the product to the customers
 Take part in the creation and maintenance of our knowledge-based and community
 Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

Why You Should Join Our Team:
 We live our values. We care about each other, the technology we create, and the customers we support. We know we’re constantly learning and improving, and look forward to sharing insights and techniques with each other.
 We have interesting customers. We support the Red Cross with dashboards about supplies, help a suicide prevention hotline with SQL+Python ML analysis, and enable Tinder to make better matches.
 We are our own customer. We’re heavy users of the features we build and have an intuitive understanding of what makes data teams so special and successful.
 “You have unlimited questions remaining” is core to our team’s philosophy. We are excited about learning and sharing together, and work hard to make sure that everyone is set up for success.

About us:
 We’re a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips
 We believe strongly in a data-driven approach to all that we do. We’re constantly measuring and optimizing everything about the business.
 We have close relationships with our customers.
 We have super high customer retention — better than best in class SaaS companies.
 We’ve been recognized by Comparably, Glassdoor, and Best Places to Work for our amazing company culture.

Got interested?

Please send your CV with tagging the vacancy headline to and we’ll get back to you for more information!

We’d like to see you as a part of our community!

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